Every Serden Group project is covered by a one-year workmanship warranty the day we hand it back — automatically, at no cost, with nothing to register. If you plan to stay in the house, we can extend that same coverage to five years for an additional cost, quoted in your proposal before construction starts.
Both tiers cover the same thing — the workmanship on everything we build and install. The only difference is how long the window stays open.
Coverage begins the day your project reaches substantial completion and runs a full twelve months. It applies to the labor and installation performed by our in-house crew and by the licensed trade partners we bring in for specialty work.
Stated in your contract — you don’t have to take our word for it here.
For homeowners who aren’t going anywhere, we extend the same workmanship coverage from one year to five for an additional cost. It’s priced per project and added to your written proposal before we start, so it lands inside the number you agree to rather than showing up later.
Cost depends on scope, so we quote it with your estimate. Ask for the five-year figure when you get your proposal.
Everything we install goes in per manufacturer instruction and current Washington and Oregon building code. If it doesn’t, we come back and correct it — that isn’t a favor, it’s the deal.
Material purchased through us is guaranteed free of defects at the time we install it. If a defective piece slipped past our inspection, it gets replaced and we absorb the labor.
If covered work fails inside the warranty window, we repair or replace it. No trip charge, no labor invoice, no deductible and no negotiation about who pays.
When there’s a question about whether something is acceptable, we measure it against the NAHB Residential Construction Performance Guidelines — a written industry standard, not our opinion on the day.
The same person coordinates our in-house crew and the licensed, vetted trade partners handling specialty scopes. You get one number to call and a straight answer on where the job stands.
We walk the finished space with you and close the punch list in writing. Your coverage begins on the substantial completion date recorded there, and you keep the model numbers, finish specs and care instructions for what we installed.
Call, text or email when something looks wrong. We answer warranty calls the way we answer sales calls — and even past the covered window, you can still reach the people who built it.
Some items fall outside it. We’d rather you read that here than discover it during a claim.
Appliances, faucets, fixtures, windows and engineered products carry their own factory warranties, often longer than ours. Those claims go to the manufacturer — we’ll help you file and we’ll do the labor where the manufacturer covers it.
Coverage assumes the work is used as intended and the contract has been paid in full. Damage from abuse, accident, alteration by others, weather events or neglected maintenance isn’t a workmanship defect.
Caulk, grout, paint touch-up, filter changes, hardware adjustment and similar upkeep are maintenance rather than defects. We tell you exactly what needs attention and how often at handover, so nothing is a surprise.
The warranty covers the homeowner we contracted with at the project address and does not transfer with a sale. The permit record and documented scope do stay with the home.
No claim forms, no portal, no adjuster. You tell us what you’re seeing and we take it from there.
Tell us. Call, text or email — a photo of the problem helps more than a description. If your project is still recent, your project manager is the fastest route.
We respond within one business day. You’ll hear what we think is happening and what the next step is, even if that step is “we need to see it.”
We come look. If a site visit is warranted we schedule it around you, at no charge, and we say plainly whether it’s covered.
We fix it. Covered repairs are made at no cost to you, by the same crew that built it, and we confirm you’re satisfied before we close it out.
Urgent? Active water intrusion, no heat or an electrical hazard — call, don’t email. Those don’t wait for business hours.